Member , Shop Support Group - Shop Operation Section , Shop Operation Department(GSD)
Job Description: Department Overview The Shop Support Group is responsible for managing and operating the call centers that support Rakuten Mobile shops nationwide. Beyond handling inquiries from store staff, we are involved in a wide range of tasks-from upstream call center management to day-to-day operations-including KPI design, WFM (Workforce Management), and operational improvement. This is a rewarding position where you can analyze customer feedback to propose...
- Excel