Manager-Service Technology.Technology Operations - Technology Service Management
To manage the end-to-end lifecycle of assigned problems, from identification and prioritization through root cause analysis, known-error documentation, permanent resolution, and closure. The role coordinates technical and business stakeholders, challenges RCA quality, tracks corrective and preventive actions to agreed timelines, and verifies that implemented solutions reduce recurrence and service risk. It also maintains accurate, audit-ready Problem Management records and...
- Audit