Manager - Quality Excellence

EXL · Kochi, IN

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We are looking for a manager – Quality Excellence to set up and lead the quality function for a US Healthcare Client in Kochi. The role will own the quality methodology from transition through steady state, working closely with Operations, Training and client stakeholders. Expertise in Claims Adjudication, Appeals Review, Contact Center preferred Responsibilities • Manage the QE team (AMs and QCAs), covering certification, monitoring, feedback and productivity • Drive...