Manager – Customer Experience

Purplle · Mumbai, IN

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About the Role Purplle is looking for a Manager – Customer Experience to own CX as a growth lever, not a cost center. This is not a support-desk management role. You will drive CX excellence through structured program management and a rigorously data-driven approach, paired with hands-on command of AI-driven automation — to find where the business is genuinely losing customers and revenue, and to build the operational and technological fixes that close those gaps. You'll...