Manager - Complaints and Escalations

Niva Bupa Health Insurance Company Limited · Noida, IN

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Key Roles & Responsibilities Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Niva Bupa service protocols while handling critical cases. Key Roles & Responsibilities:  100% Compliance adherence.  Lead & manage grievance team.  Ensuring all Regulatory complaints are managed within internal/regulatory SLAs.  Share RCA with other functional teams ensuring process improvements &...