Level 3 Product Technical Support Team Lead, VP

State Street · Melbourne, AU

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Role Summary The Level 3 Product Technical Support Team Lead, VP is the advanced escalation layer for the most complex Charles River Investment Management System (CRIMS) technical, functional, and operational issues. Where Level 2 restores service using known procedures, L3 diagnoses the unknown — owning root-cause analysis, defect recreation, workaround design, and the technical bridge into Product Engineering and QA. The role pairs deep domain expertise with sharp...