Lead–Quality Assurance.RBG-Service and Governance

Mashreq · Bengaluru, IN

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Job Description Quality Lead Department: CXCG – Customer Experience & Conduct Group Reporting To: Manager – Quality & Training 1. Job Purpose The Quality Lead is responsible for driving excellence in customer experience through effective quality assurance, governance, coaching, and continuous improvement initiatives across Contact Center & Complaint operations. The role ensures compliance with regulatory and internal quality standards, identifies opportunities to improve...