ITSM Senior Analyst - Swing Shift
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The ITSM Senior Analyst supports the administration of IT Service Management practices with accountability for Incident, Major Incident and Problem Management processes. The Analyst translates ITIL 4 practice guidance into practical processes that run on out-of-the-box ServiceNow enforces that design through evidence and metrics. Working alongside the ServiceNow platform team, the service desk and infrastructure and application counterparts, the role ensures predictability...
- ServiceNow