ITSM Manager (Swing Shift)

GIA Services · Mumbai, IN

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The ITSM Manager coordinates closely with Infrastructure leadership to ITSM capability and platform maturity. The role supports ITSM strategy, management frameworks and best practices aligned with ITIL principles; directs the ITSM operations team (ITSM Senior Analyst, SACM Engineer and Service Desk leadership); and ensures consistent execution of Incident, Major Incident, Problem, Change and Service Asset Configuration Management (SACM) processes. The role supports the...