IT Support Engineer

AstraZeneca · Malaysia - Mutiara Damansara, MY

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Role purpose Delivery of local onsite and remote support for AstraZeneca personnel. Responsible for the support and resolution of Incidents and Requests. Reviewing incident and request ticket queues within the ITSM system and acting accordingly. Responsible for Priority and Major Incidents impacting the site. Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users. Deliver service improvement. Support local \ global...