Human Resource Services Lead-BPS
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Manage day-to-day HR operations across service delivery towers, ensuring smooth functioning and efficient service delivery. • Participate in governance and daily operational reviews, providing valuable insights and recommendations for process improvements. • Monitor dashboards and service health metrics, such as SLA/KPI performance, to ensure adherence to established standards and identify areas for improvement. • Handle escalations at the second level, resolving complex...
- Analytical Skills
- Assertive communication
- B1 or B2 for written communication
- Coaching and Development
- Communication Skills
- Customer Focus
- Customer centricity
- Domain expertise
- Empathy
- Escalation Management
- GDS
- Linguistic orientation