Hub Lead
Job responsibility • Must be into strategic hands on in business transition & Process Simplification. • Automation and AI Implementation exposure will be given preference. • Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined for this process) for Priority customers • Handling of escalations on Voice & Data products • Handling team KPIs/KRAs • Keeping the team...