Global IT Service Desk - Team Lead

AVEVA · Hyderabad, IN

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AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Global IT Service Desk - Team Lead Location: Hyderabad Employment Type: Full Time Job Purpose Lead a 24x7, follow-the-sun Service Desk team to deliver excellent, data-driven support. Own shift performance, service quality, communications, and continuous improvement. Coach Team Members and Senior Analysts, coordinate major incidents, and drive knowledge, automation, and AI-assisted...