General Manager - Quality -BPS
Job Responsibilities : (Must have) Quality Management: • Define, implement, and maintain a robust quality management framework across all e-commerce BPO processes. • Develop and oversee quality assurance (QA) strategies, audits, and performance improvement plans. • Monitor service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics to ensure compliance and optimal performance. • Conduct root cause analysis for quality failures and...
- Assertive communication
- Client Management
- Domain expertise
- Interpersonal Skills
- Microsoft Office
- Problem Solving
- Project Management
- SLA Management
- Team Management