General Manager – Customer Engagement & Advocacy - TMPV
Purpose of the Role To bring in Customer Focus by setting up and measuring customer experience delivery standards commencing from various customer feedback like complaints and sales delivery feedback. Handling the customer complaint s with a sole purpose to reduce the same with systemic approach through root cause analysis Job Responsibility Customer Complaint Management • Directing the team to design the customer complaint management workflow and escalations, designing the...
- customer handling
- Customer Complaint Resolution
- sales complaint
- voice of the customer analysis
- Sales Satisfaction Management