General Manager - Customer Engagement & Advocacy

Tata Motors Passenger Vehicles · Mumbai, IN

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Customer Complaint Management Directing the team to design the customer complaint management workflow and escalations, designing the escalation desk for all top management escalations, monitor the communication and training w.r.t the workflow to all stakeholders and users Reviewing the top management escalation and presenting the bottleneck and pain areas to the top management, initiate through team process of consolidating complaint escalation and complaint closure...