Front Office Manager

IHG · IN

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• Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination. • Ensure exceptional guest service and maintain high standards of guest satisfaction. • Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally. • Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams. • Lead,...