Executive
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Key Responsibilities • Handle inbound/outbound voice interactions with US-based business travellers • Manage travel bookings (Air, Hotel, Car, Rail) as per client requirements • Process changes, cancellations, and refunds efficiently • Provide accurate travel information, policy guidance, and cost-effective solutions • Ensure high levels of customer satisfaction and adherence to SLAs • Manage multiple GDS/tools and internal systems effectively • Handle escalations with...
- Attention To Consistency
- Customer Escalations Management
- Internal Communications
- Interpersonal Relationship Building
- Leadership Capabilities
- Working under Pressure