Duty Manager - Technical
Job Title Duty Manager - Technical Job Description Summary Job Description Typical Duties Closing of Helpdesk Logged Calls: Complaints / Requests: Timely closure of all complaints and requests logged by client, licensee employees and internally by PM services team is of paramount importance. Same is to be tracked and closed as per SOP and flow chart provided. Management of all Sub-Vendors under Technical Services: Ensure all Services as per SLA are complied by sub-vendors,...