Desktop Support Specialist

Trinity Life Sciences · IN

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Location and Timings India – Remote EST Hours Responsibilities: • Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests. • Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times. • Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs....