Deputy Manager - Contact Centre

Niva Bupa Health Insurance Company Limited · Noida, IN

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Key Roles & Responsibilities Primary Role Description: - The Customer Service Assistant Manager is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers.  He/She will also be responsible to provide suggestions and assist in making sound decisions based on data driven facts to help the operations team...