CX Optimization Analyst

EXL · Bengaluru, IN

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The candidate must be passionate and highly skilled in business analytics and data representation. The candidate should also be highly knowledgeable in the contact center business use of emerging open-source data visualization tools Power BI, Domo etc. This is necessary for the creation of visually and verbally engaging reports and presentations, for clients, leadership teams, and other key stakeholders. The candidate should be skilled in SQL database, Data crunching,...

• Analysis Skills
• Attention To Consistency
• Exposure to Voice AI, STT/TTS, or Agentic AI
• Internal Communications
• Interpersonal Relationship Building
• Stakeholder management
• Strong analytical and problem-solving
• Understanding of Conversational AI concepts such as intents, containment, uttera
• Working under Pressure
• • Proficiency in Excel, SQL, and visualization tools (Power BI/Tableau)