Customer Support Engineer

Kaleris · Chennai, IN

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Job Description: Responsibilities Support and troubleshoot software applications Manage customer cases/issues through to resolution Verify, reproduce and isolate faults in software, as reported by the Customers Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources. Serve as customer advocate...