Customer Support & Call Centre Operations Analyst

Fortive · Bangalore, IN

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Key Responsibilities Zendesk Operations • Act as the primary administrator and SME for Zendesk. • Manage ticket queues, ACD routing, workflows, automations, macros, and business rules. • Administer user access, platform governance, and system configurations. • Drive workflow automation and continuous improvement initiatives. • Manage integrations between Zendesk, telephony, CRM, WFM, and other business systems. • Oversee and maintain knowledge bases, Wikis, and Zendesk Help...