Customer Service Manager- Out of Home & Value Leadership

Mars · Mumbai, IN

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Job Description: Key Responsibilities : 1. OOH & Institutional Channel Customer Service & Fulfillment • Order-to-Delivery Operations: Own end-to-end customer service operations for HoReCa, Travel Retail, QSRs, Airlines, Canteens, and Institutional clients. • Service Level Excellence: Drive high fulfillment metrics (Case Fill Rate / Order Fill Rate / On-Time In-Full) while minimizing transit damages and turnaround time. • Customer Collaboration: Build strong collaborative...