Customer Service Domestic Voice Versant Team Member-BPS

Hexaware · IN

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1.Position ObjectiveCSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.2.Business environmentVertical: OperationsProcess Name: SeattleScope: Customer Service3.Organization chartReporting To: Team Leader Required Skills Assertive communication Domain expertise Escalation Management Linguistic orientation Multitask Handling...

• Assertive communication
• Domain expertise
• Escalation Management
• Linguistic orientation
• Multitask Handling
• Process Understanding and Improvement
• Typing skills 25 WPM with 90 Percent Accuracy
• computer basic knowledge