Customer Service Domestic Voice Versant Team Member-BPS
1.Position ObjectiveCSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.2.Business environmentVertical: OperationsProcess Name: SeattleScope: Customer Service3.Organization chartReporting To: Team Leader Required Skills Assertive communication Domain expertise Escalation Management Linguistic orientation Multitask Handling...
- Assertive communication
- Domain expertise
- Escalation Management
- Linguistic orientation
- Multitask Handling
- Process Understanding and Improvement
- Typing skills 25 WPM with 90 Percent Accuracy
- computer basic knowledge