Customer Service Domestic Voice Manager-BPS
Role: The SM Training role is responsible for Governing, developing and delivering high-quality training deliverables that focus on quality of training that is outcome driven. He/She Must be fully equipped to handle peaks, Ramps and Training Operations end to end (preprocess – Process and JT). Should come with considerable exposure to fast-paced work, team environment, utilizing strong time management, communication, and multitasking skills to effectively engage with people...
- Assertive communication
- Client Management
- Domain expertise
- Interpersonal Skills
- Microsoft Office
- Problem Solving
- Project Management
- SLA Management
- Team Management