Customer Service Domestic Voice Manager-BPS
Job Responsibilities : • Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives. • Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets. • Conduct regular performance reviews, provide constructive feedback, and develop personalized coaching and development plans for team members. • Identify and address skill gaps within the team,...
- Assertive communication
- Black Belt Certified
- Business Management and Operations
- Client Management
- Conflict Management
- Cost Management
- Delivery management
- Domain expertise
- Escalation Management
- Green Belt Certified
- Interpersonal Skills
- Microsoft Office