Contact Center Professionals: Feedback on Speech Analytics Optimization
WHAT WE'RE RESEARCHING We're running a paid study on a new way to test and optimize topics in customer service software with speech analytics capabilities. Our goal is to streamline how teams manage phrase matching and intent detection. Your feedback will directly influence how these testing workflows are designed. HOW IT WORKS You will participate in a remote video interview to walk us through your current speech analytics workflows. We will ask you to describe how you...
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