Collections Officer.Cards-Collections
KEY RESULT AREAS: Work a queue of delinquent accounts • The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis. • Work is done on an automated collection system- Finn1 which is a web based system. • Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required. • Follow up promises to ensure payments are received • Identify potential skips...