Client Operations- Accounts Executive

Collinson Group · Mumbai, IN

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Recruiter for this role: Aparna Singh Key Responsibilities Complaint & Dispute Management: Act as the primary point of contact for handling client complaints and disputes. Investigate issues thoroughly, ensuring root cause analysis and fair resolution. Maintain accurate documentation of all cases, actions taken, and outcomes. Escalate complex or high-risk disputes to senior management when necessary. SLA & Performance Management: Monitor and manage complaint resolution...