Associate Engineer

Digitide · Gurugram, IN

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A Helpdesk Support Engineer provides first-line technical assistance to resolve hardware, software, and network issues for end users Responsibilities • Ticket Management: Log, track, prioritize, and close support requests using IT service management (ITSM) tools like Jira or ServiceNow. • Troubleshooting: Diagnose and fix issues with Windows/macOS operating systems, office applications, printers, and LAN/Wi-Fi connectivity. • User Access Management: Handle password resets,...