Assistant Manager, Voice of Customer

Hong Leong Bank · HLT-Hong Leong Tower

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If you are looking to excel and make a difference, take a closer look at us… Key Responsibilities: Lead end-to-end launch and management of CSAT/NPS surveys on the EFM platform . Maintain real-time Tableau dashboards to ensure data integrity across all channels . Process VOC data from surveys, social media, and calls to perform sentiment and root cause analysis . Prepare research findings for the CEO Transformation Office to influence high-level decisions . Oversee the...