Assistant Manager - Branch Operations - Freight Forwarding
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Operational Management • Coordinate end-to-end import and export operations, ensuring timely shipment execution and delivery. • Monitor shipment milestones, documentation, customs clearance and pending activities. • Resolve operational issues and ensure adherence to customer SOPs and SLAs. Customer Management • Address customer queries and operational escalations within agreed timelines. • Maintain service quality through effective communication and timely resolution of...