Analyst - Digital Gateway Support

KPMG Global Services · Bangalore, IN

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Quality & Timely Delivery • Responsibility: Handle multiple user requests or incidents efficiently, ensuring each is resolved within the agreed Service Level Agreement (SLA). • Key Activities: • Monitor ticket queues and prioritize based on urgency and impact. • Follow standard operating procedures (SOPs) for resolution. • Escalate issues when necessary to Level 2/3 teams. • Skills Needed: • Time management • Attention to detail • Basic troubleshooting and documentation 2....