Analyst, Client Services, Small Medium Enterprises
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Job Purpose • To Manage customer service for MSME Clients • Ensure Best in class customer experience, handhold customer for transaction and closely work with operations to ensure timely processing of transaction Key Accountabilities • Ensure NTB relationships of SME are engaged in a timely manner which will deepen wallet share & ensure quick activation. • Report all Suspicious Transactions to regional head and head customer experience • Maximise customer satisfaction,...
- KYC